Industry News

Industry News 2016-10-27T20:09:29+00:00
1403, 2017

Avaya Receives Final Approval for $725 Million DIP Financing Facility

By | March 14th, 2017|Categories: News|Tags: , , , , |0 Comments

In a letter sent to customers on Tuesday, Avaya has confirmed that they have received authorization to access the full amount of DIP financing, bolstering their operations and allowing for minimal disruption during the debt restructuring.

203, 2017

How to Proactively Avoid Downtime

By | March 2nd, 2017|Categories: Blog, News|Tags: , , , , , , , , , , , , , , |0 Comments

Downtime: It happens to the best of us--no matter what tools we use. Many businesses faced serious challenges this week as Amazon’s AWS S3 Service went down. In instances like this, downtime can’t be avoided

2001, 2017

What Does Avaya’s Restructuring Mean To You?

By | January 20th, 2017|Categories: Blog, News|Tags: , , , , , , , , , , |0 Comments

You may have heard that Avaya Inc. has filed for Chapter 11, which is a financial restructuring process in the United States. But what does this mean for Canadian Customers? At BrantTel, we believe it

1212, 2016

How Consolidation Helps Customers

By | December 12th, 2016|Categories: Blog, Featured, News|Tags: , , , , , , , , , , , |2 Comments

2016 has been one for the books. Setting aside the obvious headlines that may come to mind, it’s also been a curious year for those of us in the business technology and customer experience space.

112, 2016

Genesys Acquires Interactive Intelligence, Creates World’s Leading Omnichannel Customer Experience Solutions Company

By | December 1st, 2016|Categories: News|0 Comments

SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed its previously announced acquisition of Interactive Intelligence. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognized

809, 2016

Interactive Intelligence Receives Frost & Sullivan’s North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award

By | September 8th, 2016|Categories: News|0 Comments

According to the award report, Frost & Sullivan selected Interactive Intelligence for "its industry-leading growth in the cloud contact center applications market, competitive and feature-rich capabilities, and excellent customer support." The report highlights Interactive's growth strategy, and particularly its latest

709, 2016

BrantTel Networks Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

By | September 7th, 2016|Categories: News|0 Comments

BrantTel Networks has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.'s (Nasdaq: ININ) customer engagement cloud solution, PureCloud Engage℠. "The extensive features and flexibility of PureCloud Engage will ensure our customers

208, 2016

Avaya Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications

By | August 2nd, 2016|Categories: News|0 Comments

Company Reaches Eighth Consecutive Year in the Leaders Quadrant of the Analyst Firm’s Report SANTA CLARA, CA – August 02, 2016 – Avaya announced today that it is positioned in the Leaders Quadrant of the Gartner

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