Articles about Technology, Business and Customer Experience from your Trusted Advisors at BrantTel Networks.

February 2018

The Customer Service Olympics

By | 2018-02-20T11:48:53+00:00 February 20th, 2018|Categories: Blog|

Presumably, you’ve heard the phrase: “life is a marathon and not a sprint”. Well, the same can be said about providing customer service - it goes way past the sales cycle alone. The 2018 Winter Olympics have begun, so it is hard not to walk head-first into an analogy about physical fitness and endurance on

January 2018

When Tech Helps Saves Lives

By | 2018-02-01T15:52:19+00:00 January 30th, 2018|Categories: Blog|

A feature interview with Roberta J. Fox, Senior management technology advisor to Canada Suicide Prevention Services: New national voice, text and chat Suicide prevention service Let's Support - Bell Let’s Talk In 2017, Crisis Services Canada (CSC) was formally constituted and incorporated as a federal not-for-profit organization.  From among its original Canadian Distress Line Network

November 2017

What We Learned at GTACC 2017

By | 2017-11-09T16:18:24+00:00 November 9th, 2017|Categories: Blog, News|

Now that the curtain has fallen on GTACC 2017, we’re excited to share some of what we gleaned from this year's top-notch roster of speakers and presenters. As usual, BrantTel Networks was a Gold Sponsor at the event which brought together Customer Service leadership from Fortune 500 companies and smaller businesses alike, all eager to hear

October 2017

The Top 7 Considerations for a Cloud Voice Solution

By | 2017-10-02T14:37:26+00:00 October 2nd, 2017|Categories: Blog, Featured, Tutorials|

In business, using the cloud for voice has many flavours, and each approach can mean different things to different people. It’s no wonder there’s so much confusion! Hosted PBX? Cloud UC? Cloud Voice? If you're looking to upgrade your existing Voice system, or add one for a new business location, you're looking at a Cloud

June 2017

35 Canadian Innovations Pt 5: Telecommunications

By | 2017-06-30T15:46:52+00:00 June 30th, 2017|Categories: Blog|

Happy Canada Day! A lot of history has happened in the last 150 years. Over the last four posts, we have covered 24 world-changing Canadian innovations and today we round out our list of the top 35 Canadian innovations. We, at BrantTel, think that we have saved the best category for last: Telecommunications. The Canadian

35 Canadian Innovations Pt 4: Medicine

By | 2017-06-30T15:47:05+00:00 June 23rd, 2017|Categories: Blog|

Last week, our coverage of Canada’s 35 greatest innovations focused on things that changed culture. This week, we examine how Canadian Innovators have influenced the world of Medicine. Canadian medical innovations have changed how people live their daily lives and exactly how long some people get to live out their daily lives. Insulin Most have

Top 3 Reasons to Take a Closer Look at SD-WAN

By | 2018-01-25T10:45:54+00:00 June 15th, 2017|Categories: Blog, News|

Perhaps you have heard the term “SD-WAN” thrown around these days. For some, it may be familiar, but for many others, you find yourself asking, “I'm sorry--SD What?” So, what is SD-WAN and why are so many people talking about it? Simply put, SD-WAN stands for “software-defined wide area networking”, and while it hasn’t

35 Canadian Innovations That Changed The World Pt 3: Culture

By | 2017-06-30T15:47:14+00:00 June 9th, 2017|Categories: Blog|

Can you believe this marks our third week reviewing 35 Canadian Innovations that changed the world? That means Canada Day is right around the corner and since we are at the halfway mark of our five-part journey, it’s time to get even more serious about the effects of Canadian innovations. This week we broaden our

35 Canadian Innovations That Changed The World Pt 2: Sports

By | 2017-06-30T15:41:07+00:00 June 2nd, 2017|Categories: Blog|Tags: , , , , , |

Welcome to Part Two of BrantTel’s coverage of Canada’s top 35 innovations, celebrating Canada's 150th and BrantTel's 35th birthdays – (if you haven't read Part 1, click here) today we’re going to be talking about some of Canada’s contributions to sports innovations! Whether it is the Olympics or our unbelievable supply of Pro Hockey players,

May 2017

35 Canadian Innovations That Changed The World – Part 1

By | 2017-06-30T16:49:00+00:00 May 26th, 2017|Categories: Blog|Tags: , , |

In 2017, BrantTel is celebrating 35 years in business, and as we move close to Canada Day, we have been reflecting on the important aspects of life. There is a lot we agree on as a team, but there is one overarching truth that we couldn’t escape: Canada is pretty great. We figured: why not

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