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November 2017

What We Learned at GTACC 2017

By | 2017-11-09T16:18:24+00:00 November 9th, 2017|Categories: Blog, News|

Now that the curtain has fallen on GTACC 2017, we’re excited to share some of what we gleaned from this year's top-notch roster of speakers and presenters. As usual, BrantTel Networks was a Gold Sponsor at the event which brought together Customer Service leadership from Fortune 500 companies and smaller businesses alike, all eager to hear

June 2017

Top 3 Reasons to Take a Closer Look at SD-WAN

By | 2017-06-15T16:20:47+00:00 June 15th, 2017|Categories: Blog, News|

Perhaps you have heard the term “SD-WAN” thrown around these days. For some, it may be familiar, but for many others, you find yourself asking, “I'm sorry--SD What?” So, what is SD-WAN and why are so many people talking about it? Simply put, SD-WAN stands for “software-defined wide area networking”, and while it hasn’t

March 2017

Avaya Receives Final Approval for $725 Million DIP Financing Facility

By | 2017-03-14T13:49:52+00:00 March 14th, 2017|Categories: News|Tags: , , , , |

In a letter sent to customers on Tuesday, Avaya has confirmed that they have received authorization to access the full amount of DIP financing, bolstering their operations and allowing for minimal disruption during the debt restructuring. The letter can be read, in full, below. Letter To Customers Our Valued Customer, As one of our valued customers,

Extreme Networks Asset Purchase Agreement to Acquire Avaya Networking

By | 2017-03-09T10:28:38+00:00 March 9th, 2017|Categories: News|

Avaya has announced in a letter sent to March 9th that it has entered into an Asset Purchase Agreement with Extreme Networks in an effort to sell the Networking business for $100 million USD. The letter is included below. Avaya's Letter to Customers RE: Avaya Networking Today we announced that we have entered into an Asset

How to Proactively Avoid Downtime

By | 2017-03-03T11:29:58+00:00 March 2nd, 2017|Categories: Blog, News|Tags: , , , , , , , , , , , , , , |

Downtime: It happens to the best of us--no matter what tools we use. Many businesses faced serious challenges this week as Amazon’s AWS S3 Service went down. In instances like this, downtime can’t be avoided and comes with a real financial cost. But what about the rest of the time? Obviously, downtime is something to

January 2017

What Does Avaya’s Restructuring Mean To You?

By | 2017-02-24T11:58:59+00:00 January 20th, 2017|Categories: Blog, News|Tags: , , , , , , , , , , |

You may have heard that Avaya Inc. has filed for Chapter 11, which is a financial restructuring process in the United States. But what does this mean for Canadian Customers? At BrantTel, we believe it is important to bring clarity and transparency to the conversation. In our 35 years in this business, we’ve navigated several

December 2016

How Consolidation Helps Customers

By | 2017-01-20T10:57:09+00:00 December 12th, 2016|Categories: Blog, Featured, News|Tags: , , , , , , , , , , , |

2016 has been one for the books. Setting aside the obvious headlines that may come to mind, it’s also been a curious year for those of us in the business technology and customer experience space. If you scan the headlines you’ll notice a nearly constant stream of speculating on the future of almost every vendor

Genesys Acquires Interactive Intelligence, Creates World’s Leading Omnichannel Customer Experience Solutions Company

By | 2016-12-02T21:56:25+00:00 December 1st, 2016|Categories: News|

SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed its previously announced acquisition of Interactive Intelligence. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognized by all leading industry analysts, with highly complementary solution portfolios. Now combined, Genesys is able to support customers of any

September 2016

Interactive Intelligence Receives Frost & Sullivan’s North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award

By | 2016-12-02T21:56:32+00:00 September 8th, 2016|Categories: News|

According to the award report, Frost & Sullivan selected Interactive Intelligence for "its industry-leading growth in the cloud contact center applications market, competitive and feature-rich capabilities, and excellent customer support." The report highlights Interactive's growth strategy, and particularly its latest cloud solution, PureCloud®, which has accelerated that growth: "With PureCloud, the company has introduced a full-featured contact center and business communications

BrantTel Networks Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

By | 2016-12-02T21:56:39+00:00 September 7th, 2016|Categories: News|

BrantTel Networks has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.'s (Nasdaq: ININ) customer engagement cloud solution, PureCloud Engage℠. "The extensive features and flexibility of PureCloud Engage will ensure our customers get the advanced cloud services they'll need to improve their customer engagement strategy, increase operational efficiencies and remain competitive in

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