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December 2016

How Consolidation Helps Customers

By | December 12th, 2016|Categories: Blog, Featured, News|Tags: , , , , , , , , , , , |

2016 has been one for the books. Setting aside the obvious headlines that may come to mind, it’s also been a curious year for those of us in the business technology and customer experience space. If you scan the headlines you’ll notice a nearly constant stream of speculating on the future of almost every vendor

Genesys Acquires Interactive Intelligence, Creates World’s Leading Omnichannel Customer Experience Solutions Company

By | December 1st, 2016|Categories: News|

SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed its previously announced acquisition of Interactive Intelligence. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognized by all leading industry analysts, with highly complementary solution portfolios. Now combined, Genesys is able to support customers of any

September 2016

Interactive Intelligence Receives Frost & Sullivan’s North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award

By | September 8th, 2016|Categories: News|

According to the award report, Frost & Sullivan selected Interactive Intelligence for "its industry-leading growth in the cloud contact center applications market, competitive and feature-rich capabilities, and excellent customer support." The report highlights Interactive's growth strategy, and particularly its latest cloud solution, PureCloud®, which has accelerated that growth: "With PureCloud, the company has introduced a full-featured contact center and business communications

BrantTel Networks Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

By | September 7th, 2016|Categories: News|

BrantTel Networks has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.'s (Nasdaq: ININ) customer engagement cloud solution, PureCloud Engage℠. "The extensive features and flexibility of PureCloud Engage will ensure our customers get the advanced cloud services they'll need to improve their customer engagement strategy, increase operational efficiencies and remain competitive in

August 2016

Avaya Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications

By | August 2nd, 2016|Categories: News|

Company Reaches Eighth Consecutive Year in the Leaders Quadrant of the Analyst Firm’s Report SANTA CLARA, CA – August 02, 2016 – Avaya announced today that it is positioned in the Leaders Quadrant of the Gartner Magic Quadrant for Unified Communications for 2016, making this the eighth consecutive year that Avaya has appeared as a Leader

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