BrantTel Networks operates a 24x7x365 operation. Our response times and SLO’s for 24x7 agreements do not change regardless of time of day, day of week or holiday schedule. 8x5 response times and SLO’s are managed during standard business hours. 

Urgent Requests: Telephone1-800-632-0585 Toll Free, 905-632-0585 Local
Afterhours Emergency Service: 1-800-632-0585 (press 9 for Emergency Service)
Non-Urgent Requests: Email: service@branttel.com
Non-Urgent Requests: Fill out form below

Toll Free: 1-800-632-0585 | Option 9
Local: 905-632-0585 | Option 9

BrantTel Networks provides a superior Service experience. Should the need arise, and you feel you are not receiving the Service level that you expect, you
may escalate your issue to our Senior Management group.

Chris Boivin, Director of CX Delivery
Telephone: 416-802-3214
Email: chris.boivin@branttel.com

BrantTel Networks Technical Assistance Centre
Telephone:1-800-632-0585 Toll Free, 905-632-0585 Local
Email: service@branttel.com