avaya

March 2017

Avaya Receives Final Approval for $725 Million DIP Financing Facility

By | 2017-03-14T13:49:52+00:00 March 14th, 2017|Categories: News|Tags: , , , , |

In a letter sent to customers on Tuesday, Avaya has confirmed that they have received authorization to access the full amount of DIP financing, bolstering their operations and allowing for minimal disruption during the debt restructuring. The letter can be read, in full, below. Letter To Customers Our Valued Customer, As one of our valued customers,

February 2017

5 Best Practices for Web Chat (Whatever Your Business Size)

By | 2017-02-24T11:55:42+00:00 February 17th, 2017|Categories: Blog, Featured|Tags: , , , , , , , , , , , |

Web Chat has taken hold as the number one customer service improvement for the Enterprise in 2017, but let’s be clear: Web Chat is NOT just for the Enterprise! In fact, 81% of companies surveyed in 2016’s DimensionData Report plan to support web chat features within one year, if they don’t already. I mean, the

How To Reduce Risk In Canadian Winters With Hybrid Cloud

By | 2017-02-24T12:58:33+00:00 February 7th, 2017|Categories: Blog, Featured|Tags: , , , , , , , |

Canadian winters are a beast. Sure, we may have winter to thank for Saturday pond-hockey, but our harsh conditions can also lead to serious business disruption for the unprepared - winter is a risk we take every year. Take, for instance, the recent ice storms in New Brunswick. They’ve found themselves in the middle of the

January 2017

What Does Avaya’s Restructuring Mean To You?

By | 2017-02-24T11:58:59+00:00 January 20th, 2017|Categories: Blog, News|Tags: , , , , , , , , , , |

You may have heard that Avaya Inc. has filed for Chapter 11, which is a financial restructuring process in the United States. But what does this mean for Canadian Customers? At BrantTel, we believe it is important to bring clarity and transparency to the conversation. In our 35 years in this business, we’ve navigated several

December 2016

How Consolidation Helps Customers

By | 2017-01-20T10:57:09+00:00 December 12th, 2016|Categories: Blog, Featured, News|Tags: , , , , , , , , , , , |

2016 has been one for the books. Setting aside the obvious headlines that may come to mind, it’s also been a curious year for those of us in the business technology and customer experience space. If you scan the headlines you’ll notice a nearly constant stream of speculating on the future of almost every vendor

Load More Posts
live chat software