business

February 2017

5 Best Practices for Web Chat (Whatever Your Business Size)

By | 2017-02-24T11:55:42+00:00 February 17th, 2017|Categories: Blog, Featured|Tags: , , , , , , , , , , , |

Web Chat has taken hold as the number one customer service improvement for the Enterprise in 2017, but let’s be clear: Web Chat is NOT just for the Enterprise! In fact, 81% of companies surveyed in 2016’s DimensionData Report plan to support web chat features within one year, if they don’t already. I mean, the

How To Reduce Risk In Canadian Winters With Hybrid Cloud

By | 2017-02-24T12:58:33+00:00 February 7th, 2017|Categories: Blog, Featured|Tags: , , , , , , , |

Canadian winters are a beast. Sure, we may have winter to thank for Saturday pond-hockey, but our harsh conditions can also lead to serious business disruption for the unprepared - winter is a risk we take every year. Take, for instance, the recent ice storms in New Brunswick. They’ve found themselves in the middle of the

December 2016

How Consolidation Helps Customers

By | 2017-01-20T10:57:09+00:00 December 12th, 2016|Categories: Blog, Featured, News|Tags: , , , , , , , , , , , |

2016 has been one for the books. Setting aside the obvious headlines that may come to mind, it’s also been a curious year for those of us in the business technology and customer experience space. If you scan the headlines you’ll notice a nearly constant stream of speculating on the future of almost every vendor

The Riskiest Move In Business Technology

By | 2017-01-20T10:58:16+00:00 December 5th, 2016|Categories: Blog|Tags: , , , , , , , |

Last week I was talking with some of the heads of a substantial Toronto-based financial company, and here is what they told me: “We are finally ready to make some technology changes and take advantage of some of the new tools associated with current technology. We cannot continue to use this traditional technology and build

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