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February 2018

The Customer Service Olympics

By | 2018-02-20T11:48:53+00:00 February 20th, 2018|Categories: Blog|

Presumably, you’ve heard the phrase: “life is a marathon and not a sprint”. Well, the same can be said about providing customer service - it goes way past the sales cycle alone. The 2018 Winter Olympics have begun, so it is hard not to walk head-first into an analogy about physical fitness and endurance on

January 2018

When Tech Helps Saves Lives

By | 2018-02-01T15:52:19+00:00 January 30th, 2018|Categories: Blog|

A feature interview with Roberta J. Fox, Senior management technology advisor to Canada Suicide Prevention Services: New national voice, text and chat Suicide prevention service Let's Support - Bell Let’s Talk In 2017, Crisis Services Canada (CSC) was formally constituted and incorporated as a federal not-for-profit organization.  From among its original Canadian Distress Line Network

December 2017

Avaya Emerges from Chapter 11 Process as Public Company

By | 2017-12-20T17:06:00+00:00 December 20th, 2017|Categories: News|

At BrantTel Networks we aim to bring you insight and transparency in this ever-changing industry. Today, we bring you news regarding Avaya's Chapter 11 proceedings once a more. In a recent announcement, included below, Avaya states that their restructuring plan has been confirmed by the courts and they will emerge by the end of 2017

November 2017

What We Learned at GTACC 2017

By | 2017-11-09T16:18:24+00:00 November 9th, 2017|Categories: Blog, News|

Now that the curtain has fallen on GTACC 2017, we’re excited to share some of what we gleaned from this year's top-notch roster of speakers and presenters. As usual, BrantTel Networks was a Gold Sponsor at the event which brought together Customer Service leadership from Fortune 500 companies and smaller businesses alike, all eager to hear

June 2017

Top 3 Reasons to Take a Closer Look at SD-WAN

By | 2018-01-25T10:45:54+00:00 June 15th, 2017|Categories: Blog, News|

Perhaps you have heard the term “SD-WAN” thrown around these days. For some, it may be familiar, but for many others, you find yourself asking, “I'm sorry--SD What?” So, what is SD-WAN and why are so many people talking about it? Simply put, SD-WAN stands for “software-defined wide area networking”, and while it hasn’t

March 2017

Avaya Receives Final Approval for $725 Million DIP Financing Facility

By | 2017-03-14T13:49:52+00:00 March 14th, 2017|Categories: News|Tags: , , , , |

In a letter sent to customers on Tuesday, Avaya has confirmed that they have received authorization to access the full amount of DIP financing, bolstering their operations and allowing for minimal disruption during the debt restructuring. The letter can be read, in full, below. Letter To Customers Our Valued Customer, As one of our valued customers,

Extreme Networks Asset Purchase Agreement to Acquire Avaya Networking

By | 2017-03-09T10:28:38+00:00 March 9th, 2017|Categories: News|

Avaya has announced in a letter sent to March 9th that it has entered into an Asset Purchase Agreement with Extreme Networks in an effort to sell the Networking business for $100 million USD. The letter is included below. Avaya's Letter to Customers RE: Avaya Networking Today we announced that we have entered into an Asset

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