GTACC 2018 – in Review
Another wonderful event put on by the GTACC team! BrantTel Networks is a proud Gold sponsor for this yearly meeting of the CX minds. Here's our insights into what proved to be an interesting and
Get the Most out of Change – If everybody changes at the same time, is it really that scary?
Don't be fooled by the quiet Change protestors, they’re out there in droves. If your business is looking to change phone systems, CRM systems, staff, locations or the way you do business, it can be
Avaya Emerges from Chapter 11 Process as Public Company
At BrantTel Networks we aim to bring you insight and transparency in this ever-changing industry. Today, we bring you news regarding Avaya's Chapter 11 proceedings once a more. In a recent announcement, included below, Avaya
What We Learned at GTACC 2017
Now that the curtain has fallen on GTACC 2017, we’re excited to share some of what we gleaned from this year's top-notch roster of speakers and presenters. As usual, BrantTel Networks was a Gold Sponsor at
Top 3 Reasons to Take a Closer Look at SD-WAN
Perhaps you have heard the term “SD-WAN” thrown around these days. For some, it may be familiar, but for many others, you find yourself asking, “I'm sorry--SD What?” So, what is SD-WAN and why
Avaya Receives Final Approval for $725 Million DIP Financing Facility
In a letter sent to customers on Tuesday, Avaya has confirmed that they have received authorization to access the full amount of DIP financing, bolstering their operations and allowing for minimal disruption during the debt restructuring.
Extreme Networks Asset Purchase Agreement to Acquire Avaya Networking
Avaya has announced in a letter sent to March 9th that it has entered into an Asset Purchase Agreement with Extreme Networks in an effort to sell the Networking business for $100 million USD. The letter
How to Proactively Avoid Downtime
Downtime: It happens to the best of us--no matter what tools we use. Many businesses faced serious challenges this week as Amazon’s AWS S3 Service went down. In instances like this, downtime can’t be avoided
What Does Avaya’s Restructuring Mean To You?
You may have heard that Avaya Inc. has filed for Chapter 11, which is a financial restructuring process in the United States. But what does this mean for Canadian Customers? At BrantTel, we believe it
How Consolidation Helps Customers
2016 has been one for the books. Setting aside the obvious headlines that may come to mind, it’s also been a curious year for those of us in the business technology and customer experience space.
Genesys Acquires Interactive Intelligence, Creates World’s Leading Omnichannel Customer Experience Solutions Company
SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed its previously announced acquisition of Interactive Intelligence. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognized
Interactive Intelligence Receives Frost & Sullivan’s North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award
According to the award report, Frost & Sullivan selected Interactive Intelligence for "its industry-leading growth in the cloud contact center applications market, competitive and feature-rich capabilities, and excellent customer support." The report highlights Interactive's growth strategy, and particularly its latest
BrantTel Networks Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution
BrantTel Networks has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.'s (Nasdaq: ININ) customer engagement cloud solution, PureCloud Engage℠. "The extensive features and flexibility of PureCloud Engage will ensure our customers
Avaya Positioned as a Leader in the Gartner Magic Quadrant for Unified Communications
Company Reaches Eighth Consecutive Year in the Leaders Quadrant of the Analyst Firm’s Report SANTA CLARA, CA – August 02, 2016 – Avaya announced today that it is positioned in the Leaders Quadrant of the Gartner
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