Blog

Articles about Technology, Business and Customer Experience from your Trusted Advisors at BrantTel Networks.

January 2019

Avaya Engage 2019 – Highlights

By | 2019-01-30T08:51:32-04:00 January 30th, 2019|Categories: Blog, News|Tags: , , |

What a great show put on by Avaya at their annual meetup in Austin. Sponsored by the IAUG (Avaya User Group) over 2400 attendees filled the halls of the Austin Convention Center for 4 days of technology talk with their customers and partners. Many Canadian customers and partners also attended. The Conference features hundreds of

November 2018

September 2018

Get the Most out of Change – If everybody changes at the same time, is it really that scary?

By | 2018-09-17T12:30:56-04:00 September 13th, 2018|Categories: Blog, News|Tags: , , , , , , , , , |

Don't be fooled by the quiet Change protestors, they’re out there in droves. If your business is looking to change phone systems, CRM systems, staff, locations or the way you do business, it can be a frightening time for many. Even for an advanced country like Canada, we are modest at best with our Change

March 2018

Enterprise Connect 2018 – In Review

By | 2018-03-23T12:18:51-04:00 March 23rd, 2018|Categories: Blog|

Highlights from the Largest Unified Communications and Contact Centre Showcase in North America It's a Wrap! For three full days, Enterprise Connect 2018 showed its wares to 2500 business leaders, industry experts, and system integrators. The largest of its kind in North America, EC brings out the largest players in the UC (Unified Communications) and

February 2018

The Customer Service Olympics

By | 2018-02-20T11:48:53-04:00 February 20th, 2018|Categories: Blog|

Presumably, you’ve heard the phrase: “life is a marathon and not a sprint”. Well, the same can be said about providing customer service - it goes way past the sales cycle alone. The 2018 Winter Olympics have begun, so it is hard not to walk head-first into an analogy about physical fitness and endurance on

January 2018

When Tech Helps Saves Lives

By | 2018-02-01T15:52:19-04:00 January 30th, 2018|Categories: Blog|

A feature interview with Roberta J. Fox, Senior management technology advisor to Canada Suicide Prevention Services: New national voice, text and chat Suicide prevention service Let's Support - Bell Let’s Talk In 2017, Crisis Services Canada (CSC) was formally constituted and incorporated as a federal not-for-profit organization.  From among its original Canadian Distress Line Network

November 2017

What We Learned at GTACC 2017

By | 2017-11-09T16:18:24-04:00 November 9th, 2017|Categories: Blog, News|

Now that the curtain has fallen on GTACC 2017, we’re excited to share some of what we gleaned from this year's top-notch roster of speakers and presenters. As usual, BrantTel Networks was a Gold Sponsor at the event which brought together Customer Service leadership from Fortune 500 companies and smaller businesses alike, all eager to hear

October 2017

The Top 7 Considerations for a Cloud Voice Solution

By | 2017-10-02T14:37:26-04:00 October 2nd, 2017|Categories: Blog, Featured, Tutorials|

In business, using the cloud for voice has many flavours, and each approach can mean different things to different people. It’s no wonder there’s so much confusion! Hosted PBX? Cloud UC? Cloud Voice? If you're looking to upgrade your existing Voice system, or add one for a new business location, you're looking at a Cloud

June 2017

35 Canadian Innovations Pt 5: Telecommunications

By | 2017-06-30T15:46:52-04:00 June 30th, 2017|Categories: Blog|

Happy Canada Day! A lot of history has happened in the last 150 years. Over the last four posts, we have covered 24 world-changing Canadian innovations and today we round out our list of the top 35 Canadian innovations. We, at BrantTel, think that we have saved the best category for last: Telecommunications. The Canadian

35 Canadian Innovations Pt 4: Medicine

By | 2017-06-30T15:47:05-04:00 June 23rd, 2017|Categories: Blog|

Last week, our coverage of Canada’s 35 greatest innovations focused on things that changed culture. This week, we examine how Canadian Innovators have influenced the world of Medicine. Canadian medical innovations have changed how people live their daily lives and exactly how long some people get to live out their daily lives. Insulin Most have

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