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September 2018

Get the Most out of Change – If everybody changes at the same time, is it really that scary?

By | 2018-09-17T12:30:56-04:00 September 13th, 2018|Categories: Blog, News|Tags: , , , , , , , , , |

Don't be fooled by the quiet Change protestors, they’re out there in droves. If your business is looking to change phone systems, CRM systems, staff, locations or the way you do business, it can be a frightening time for many. Even for an advanced country like Canada, we are modest at best with our Change

March 2017

Avaya Receives Final Approval for $725 Million DIP Financing Facility

By | 2017-03-14T13:49:52-04:00 March 14th, 2017|Categories: News|Tags: , , , , |

In a letter sent to customers on Tuesday, Avaya has confirmed that they have received authorization to access the full amount of DIP financing, bolstering their operations and allowing for minimal disruption during the debt restructuring. The letter can be read, in full, below. Letter To Customers Our Valued Customer, As one of our valued customers,

How to Proactively Avoid Downtime

By | 2017-03-03T11:29:58-04:00 March 2nd, 2017|Categories: Blog, News|Tags: , , , , , , , , , , , , , , |

Downtime: It happens to the best of us--no matter what tools we use. Many businesses faced serious challenges this week as Amazon’s AWS S3 Service went down. In instances like this, downtime can’t be avoided and comes with a real financial cost. But what about the rest of the time? Obviously, downtime is something to

February 2017

5 Best Practices for Web Chat (Whatever Your Business Size)

By | 2017-02-24T11:55:42-04:00 February 17th, 2017|Categories: Blog, Featured|Tags: , , , , , , , , , , , |

Web Chat has taken hold as the number one customer service improvement for the Enterprise in 2017, but let’s be clear: Web Chat is NOT just for the Enterprise! In fact, 81% of companies surveyed in 2016’s DimensionData Report plan to support web chat features within one year, if they don’t already. I mean, the

January 2017

What Does Avaya’s Restructuring Mean To You?

By | 2017-02-24T11:58:59-04:00 January 20th, 2017|Categories: Blog, News|Tags: , , , , , , , , , , |

You may have heard that Avaya Inc. has filed for Chapter 11, which is a financial restructuring process in the United States. But what does this mean for Canadian Customers? At BrantTel, we believe it is important to bring clarity and transparency to the conversation. In our 35 years in this business, we’ve navigated several

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